IBT, together with its technological partner Unify, offers solutions specific to the Retail, Offices and Financial sectors to be always updated and operative worldwide. Manage clients, colleagues and analysts and, at the same time, finalize transaction, all at the same time.
With Unify’s highly reliable and easy to use solutions, you can simultaneously manage large flows of high-intensity calls to quickly finalize transactions, identify them, reply or put them on hold and switch from one call to another, promptly. And the management of risk and compliance is ensured as calls are recorded and stored in an easily accessible format.
We develop tailor-made solutions designed to provide a deeper, richer and more personalized experience both for the staff and the clientele within the business activity. From the distribution of contents and messages to the digital touchpoints, to the integration with the existent CRM systems, we provide integrated systems to increase users’ engagement in order to create, maintain and expand relationships.